Lifetime Warranty by The Berkey Guy
Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.directive21.com or over the phone on or after January 1, 2011.
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at 877-886-3653. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you within one business day. All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at 877-886-3653.
Very interesting. Good review and comparison.
Your review is excellent, well researched and well presented. I love my Berkey systems – just like yours but I bought the plastic tubs for the 3 gallon system and a stainless steel 1 gallon system for the office. Also the portable filters are constantly in my vehicles in case of emergency. Thanks for your efforts and sharing your results. I just hope some people will wake up and get their filters before it is too late.
Thanks for the kind comments, Marksman!
Hi Berkey Guy.
I am not a happy camper. I am on my second set of filters and have performed the red dye test and my water is beet red. The first ones were defective and these are the replacements. I don’t know whether to try for a third set… I will call the Western Distributions Center tomorrow and ask. But it doesn’t say much for your prized Berkey brand.
I have the stainless steel model, and am using both the regular filters and the fluoride ones. I had only the regular black ones replaced, but I’m not sure which ones are not filtering the red dye.
Any suggestions?
Thank you for your comment Marjorie. Many people think that the filters are defective but often times the wingnuts are not fastened snug enough to create a seal. In these cases, the red water circumvents the black washer and wingnut to give a false positive result. Also, it is recommended that you remove the PF2 Fluoride & Arsenic Reduction Elements when testing the black filters.
We maintain full confidence in our relationship with and purchases from New Millennium Concepts, Ltd. which manufactures the Berkey products. Every business has challenges on its path to growth and our endorsement of this product continues forward.
In the event that the filters are not working properly, with everything assembled correctly, please call us at tomorrow at 877-886-3653. We’ll be happy to talk with you on the phone and get you in contact with the manufacturer New Millennium Concepts if necessary. They will be able to help you with a warranty claim if that proves necessary. As of August 2011, the Black Berkey Element design was improved upon to prevent defects in workmanship.
Thanks & we look forward to hearing from you and helping you,
David
U could be piercing the filters by over tightening the screws?
Darren
I bought a big berkey because my water has a lot of chlorine in it. The filter totally handles the problem. Just wonder why they don’t advertise on infowars anymore
Hey David!
Yeaaaah! I tried it again… put the washers both on the inside of the top tank, between the filter and the tank bottom… and another set on the screw-tubes that poke through into the bottom tank. Four washers all told. Then I put cups inside the bottom tank below the two filters and dumped in the red dye and so far the water dripping into the little cups is clear!!! Can’t wait to taste it! Thanks for all your helpful suggestions. Don’t think I’m going to need to return these babies.
Thanks for calling us and we’re happy that our conversation helped you out!
Best,
David
Ooops! Not so fast! It’s pink again.
I’m just reporting this for the benefit of others. I did my first red dye test while leaving the fluoride filters still attached. When I did it a second time, after attaching the black filters correctly, the water came through clear, but I had taken the fluoride filters off.
So, when I put the fluoride filters back on, the water then became pink again. I’m sure it is from the fluoride filters having picked up the dye, like you said, David, and I will just let it run through a few times and hope it goes away. I expect the water is safe to drink as it’s only food coloring I used.
Just keeping you in the loop,… others might have wondered how my sloppy experiments turned out.
Unfortunately, I don’t know any remedy for getting the red food coloring out of the PF2s. We have had one other customer call us and experience the same thing, only her PF2s would not lose the red food coloring. It might be best for us to get you in direct contact with New Millennium, perhaps they might have a tip to help out. As always, please feel free to call us and we’ll do what we can to help you.
Thanks,
David
Marjorie- I made the same mistake WOOPS – I finally got my working black filters but because I left the flou
ride on with the first red dye test it did go through & now I have new black filter (only one was defective -banged in mail I suspect) and they filter the red dye perfectly but I still have some red dye stuck in one of my fluoride filters haha woops! But I do know the water is safe & that was due to my mistake lol – ugh haha but am excited as I have wanted a berkey for a year now!
One more thing … I also primed both the black filters and the fluoride filters again before trying it a second time. So I hope I got most of the red out of the fluoride ones, but it’s still pink, so we shall see.
Before New Millennium recently changed the design of the plastic base on the black elements, I use to have A TON of problems with the adhesive seal coming undone when I primed them. It got to the point where I just stopped priming them, but it was just a matter of time before water would seep underneath the filter and into the bottom tank. Fortunately, they have reinforced the plastic base and I have not had a problem since!
Thank you for your feedback Alan! We appreciate your input.
-David
Hi I have used a set of black filters for what seams like forever. When the water coming threw the filters starts slowing down I just was them off under the facet and they work very well again. I guess I need to use the food coloring test to see how they are filtering. Use potable watter so not to worried about it. Just read about the food coloring test so will try it when I get home in a couple of months. GOOD VID
Thanks for the comment WyoCowboy!
-David
I thought this video was great and has helped me make my decision on buying a berkey system. Thanks
We have been saving up to add a Berkey system to our emergency kit for awhile. After doing our research and reading reviews, it’s the only system we want.